I was recently in Darwin when one of my fab clients, Scott, told a story that I’d love to share.
He explained there was a Contractor who he was having real trouble connecting with. The contractor's performance was pretty crappy so Scott seemed to always be the bearer of bad news, souring the relationship somewhat. He then explained one day, the contractor went over & above & really impressed him. Scott decided to write an email to the boss, providing positive feedback on the contractor’s awesome performance.